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FAQ
How do I get a RunnerMail e-mail account?
What is my e-mail address?
How long will my RunnerMail account remain active?
How do I log into my account?
Why do I need a RunnerMail account?
Should I change my password?
What if I have questions about using RunnerMail?
How much space am I allowed for my RunnerMail account?
What version of Netscape or IE should I use?
Should I quit the browser after I logout of my RunnerMail
account?
How do I undelete a message?
When I send email from a library computer via Netscape mail, what do I need to
include if I am expecting a response?
Q: How do I get a RunnerMail e-mail account?
A: Your RunnerMail account will be automatically created once you have have been admitted to
the university; no action is required on your part. Your login information will be mailed via US
Postal service.
Q: What is my e-mail address?
A: Your e-mail address is "username@runner.csub.edu". The username is your first initial plus last
name and MAY have a number appended; for example John Doe may be jdoe, jdoe2, or jdoe3, ect.
Q: How do I log into my account?
A: Connect to the internet and open a web browser. Type the following URL:
http://runner.csub.edu
Type in your username. Your username is your first initial plus last
name and MAY have a number appended; for
example John Doe may be jdoe, jdoe2, or jdoe3, ect (usernames are NOT case sensitive).
Enter your Password. Initially, students passwords are their Year of Birth and last four digits of their Social Security Number (the password
IS case sensitive).
Click the Login button.
Change your initial password by clicking on the Settings link once you have logged in.
If you have any problems or questions about logging on or using RunnerMail, contact
the Student Technology Help Desk (STHD) @ 665-6677, located in the Walter Stiern Library,
lower level, Lab A or the Lab Consultants @ 664-2440.
Q: Why do I need a RunnerMail account?
A: CSUB offices, primarily Admissions and Records and Financial Aid,
will use RunnerMail to distribute information to students. Students are
responsible for periodically checking their RunnerMail accounts for information
from these offices. A RunnerMail account will automatically be created
for all eligible students.
Q: Should I change my password?
A: Yes. You should change your password from time to time to prevent
others from gaining access to your account and possibly doing some damage.
Changing your password is accomplished by clicking on the Settings link
once you have logged in. Enter in your old password.
Enter in your new password. Click Change to complete the process.
Q: How long will my RunnerMail account remain active?
A: Your account will remain active as long as you are in continuous enrollment (i.e. until you
have been absent for three consecutive terms).
Q: What if I have questions about using RunnerMail?
A: Use the help by clicking on the ? button (usually at the top of the page).
If you have additional questions, call
the Student Technology Help Desk (STHD) @ 665-6677.
Note: Clicking on the Help button opens another window. In order
to get back to your Inbox, you need to either move the Help window or close
it.
Q: How much space am I allowed for my RunnerMail
account?
A: RunnerMail accounts are all limited to 10MB(Mega Byte). This limit
includes the sum of all Mailboxes in your account including Inbox, Sent, Drafts
folders you have created, and the Trash. Don't forget to empty these
folders as they can accumulate quickly, especially the Trash. If
you approach the 10Mb limit, you will get a warning message when your account
reaches 80% capacity. It is
suggested that you decrease the number of emails in your account right
away since new email will be returned to the sender once the limit
is reached.
Q: What version of Netscape or IE should I use?
A: You should use version 4.x (or later) of Netscape Communicator or Internet Explorer.
Q: Should I quit the browser after I logout of my
RunnerMail account?
A: Once you click on the logout button to logout of RunnerMail, you
should Quit the web browser application for additional security.
Q: How do I undelete a message?
A: Once you have deleted mail from the Inbox, Sent, or personal folders,
it is moved to the Trash folder. Mail can be retrieved from the Trash folder.
When you have deleted the mail in the Trash folder, your mail can
not be retrieved.
Q: When I send email from a library computer via Netscape mail, what do I
need to include if I am expecting a response?
A: If you're not logged into your personal email account such as RunnerMail (or any other
personal email
account) you will need to include at least your email address if you are expecting a response.
Mail sent from the library computers are, by default, configured with a generic return email
address.
If you send mail to someone expecting a response, you will need to add (in the body of the email)
your name, email address,
and any other pertinent information that the recipient will need in order to respond.
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